Frequently Asked Questions
Everything you need to know about bringing Hansø Home into your living space.
What is the typical shipping timeframe for furniture items?
Standard delivery for smaller decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
Do you offer international shipping?
Currently, Hansø Home ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
Are your wood products sustainably sourced?
Yes, we prioritize environmental responsibility. All our timber is FSC-certified, ensuring that your furniture is crafted from responsibly managed forests.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.